PLC Reports User Manual

5.10. Changing the Registration Data

The registration data of the PLC Reports license can be changed, e.g., because the license is sold together with a machine to a final customer, or because the name of the company has changed.

5.10.1. Changing the Registration Data Online

If PLC Reports has not been activated yet, registration data different from the data used while purchasing can be used directly. An exception is the change of the email address, which cannot be changed online because on the activation server the license is registered to the email address used while purchasing. If you want to change the registration email address, please use the manual activation. All other information can be changed using the online activation.

5.10.2. Changing the Registration Data Manually by Email

To change the registration data of an activated license manually by email, proceed as follows:

  1. In the “Home” section click “License Manager”. The License Manager opens.
  2. Click the button “Change Registration Data”.
  3. The registration data change mode is being activated.
  4. Change the desired company address data or the contact person.
  5. Click the button “Request Change of Registration Data – Generate Email”.
  6. The standard email client of the computer opens and a change request email is being generated.
  7. Send the email to the stated email recipient.
  8. You will receive an email with a change code. Please note that manual change requests may take a few days.
  9. Enter the received change code into the field “Change Code”.
  10. Click the button “Change Registration Using a Change Code”.

5.10.3. Changing the Registration Data Manually by Text

To change the registration data of an activated license if no Internet connection and no email support are available, please proceed as follows:

  1. In the “Home” section click “License Manager”. The License Manager opens.
  2. Click the button “Change Registration Data”.
  3. The registration data change mode is being activated.
  4. Change the desired company address data or the contact person.
  5. Click the button “Request Change of Registration Data – Generate Text”.
  6. A change request text is being generated and copied to the Windows Clipboard.
  7. Create a new Text, Word or WordPad file.
  8. Paste the text from the Clipboard into the file by pressing CTRL+V or by using the menu command “Paste”.
  9. Save the file and copy it to a computer with an email account.
  10. Send the change request text from the file to the stated email recipient.
  11. You will receive an email with a change code. Please note that manual change requests may take a few days.
  12. Enter the received change code into the field “Change Code”.
  13. Click the button “Change Registration Using a Change Code”.